Master Class Microsoft 365 Expert Ready for 2027

Microsoft 365 Tenant Configuration

• Configure and manage Microsoft 365 tenants.
• Configure tenant branding, logos, company URLs, themes, and backgrounds.
• Implement and manage domains.
• Manage organizational, security, privacy, and profile settings.

Licensing, Backup, and Service Health

• Manage Microsoft 365 licenses, including group-based licensing and pay-as-you-go.
• Manage licenses for Microsoft 365 Copilot, Microsoft Agent 365, and Copilot Studio.
• Configure Microsoft 365 Backup, restore, and monitoring.
• Review network connectivity insights.
• Monitor Microsoft 365 service health and notifications.

Microsoft 365 Workload Management

• Create and manage user and shared mailboxes.
• Manage Microsoft Teams, channels, owners, and members.
• Configure Copilot settings and transcription in Teams meetings.
• Manage SharePoint sites and permissions.
• Configure SharePoint and OneDrive for Copilot.

Microsoft Entra Identity Management

• Create and manage Microsoft 365 users.
• Manage guest users and external access.
• Create and manage Microsoft 365 groups.
• Manage roles using Microsoft Entra Privileged Identity Management (PIM).
• Configure administrative units and contacts.
• Perform bulk administration using Microsoft Graph PowerShell.

Authentication and Access Management

• Configure authentication methods.
• Implement Microsoft Entra Password Protection.
• Configure Self-Service Password Reset (SSPR).
• Troubleshoot authentication issues.
• Implement Conditional Access policies.
• Configure Microsoft Entra ID Protection and multifactor authentication (MFA).

Microsoft Defender for Office 365

• Manage security alerts.
• Configure threat protection policies and rules.
• Investigate email and collaboration threats.
• Configure attack simulations and training campaigns.

Microsoft Purview

• Configure Data Loss Prevention (DLP) requirements across Microsoft 365 workloads.
• Manage sensitive information types and sensitivity labels.
• Configure retention labels and retention policies.
• Review and respond to DLP alerts.
• Monitor AI-related data security using Microsoft Purview Data Security Posture Management (DSPM).

Microsoft 365 Copilot Administration

• Assess tenant readiness for Copilot.
• Identify data leaks, oversharing, and compliance issues.
• Manage web search for Copilot and Copilot Chat.
• Configure Microsoft 365 Copilot Search.
• Manage tenant-level Copilot settings and user experiences.
• Manage Microsoft 365 Copilot Cowork.

Third-Party AI and Copilot Extensibility

• Manage third-party AI providers.
• Configure Copilot connectors.

Microsoft Agent 365 Administration

• Manage agent identities using Microsoft Entra Agent ID.
• Secure agent access using access packages and Conditional Access.
• Manage agent owners.
• Configure agent sharing, templates, and user access.
• Discover and manage Microsoft and third-party agents.
• Review, publish, reject, install, or block agents through the agent registry.

• Secure and govern agents using Agent 365.
• Monitor agent activities.
• Protect sensitive data accessed by agents.
• Evaluate compliance gaps.
• Implement governance and monitoring controls.

• Manage and monitor AI service costs.
• Monitor Copilot usage reports and workload-level adoption.
• Monitor AI usage through the Copilot Control System.
• Monitor AI service health.
• Review license utilization, security alerts, and governance controls.